Terms of service

Terms of Service

This website is operated by Maayel Jewellery. Throughout the site, the terms “we”, “us”, and “our” refer to Maayel Jewellery. Maayel Jewellery offers this website, including all information, tools, products, and services available from this site to you, subject to your acceptance of these Terms of Service.
By visiting our website and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms. These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and content contributors.
Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you may not access the website or use our services.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you are using the site under the supervision of a parent or guardian.

You may not use our products or website for any illegal or unauthorized purpose. You must not transmit viruses, harmful code, or anything that may damage or interrupt the website. A violation of these Terms may result in the termination of your access to our services.

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to copy, reproduce, duplicate, sell, resell, or exploit any part of our website, products, branding, images, content, or service without written permission from Maayel Jewellery.

All headings used in this agreement are included for convenience only and do not affect these Terms.

Products and Pricing

Maayel Jewellery aims to provide accurate product descriptions, prices, images, colours, sizes, and details. However, slight variations may occur due to lighting, photography, screen display, or natural product finishing.
Our jewellery pieces may be made with materials such as stainless steel and anti-tarnish finishing, where stated. Please follow product care instructions to maintain shine, quality, and durability.
We do not guarantee that every product colour or finish will appear exactly the same on every device screen.

Product prices are subject to change without notice. We reserve the right to modify, discontinue, or limit the availability of any product at any time.
We may limit the quantity of products purchased per customer, order, address, or account if an order appears suspicious, bulk, resale-based, or unauthorized.
Certain products may be available exclusively online through our website. These products may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy.

Orders and Payments

We reserve the right to refuse or cancel any order placed with us. If we cancel or modify an order, we may attempt to notify you through the email address or phone number provided at checkout.
Any offer, discount, bundle, or promotion may be changed or removed at any time without prior notice.
You agree to provide accurate, complete, and current purchase and account information for all orders placed through our website.
You are responsible for providing the correct name, phone number, delivery address, and payment details. Maayel Jewellery is not responsible for delays, failed deliveries, or incorrect shipments caused by inaccurate customer information.
For Cash on Delivery orders, customers may be contacted for order confirmation before dispatch.

Returns and Exchanges

Returns and exchanges are handled according to our Return & Refund Policy.
To be eligible for a return or exchange, items must be unused, unworn, undamaged, and in their original packaging.
Used jewellery, items damaged after delivery, customized items, and sale or clearance items may not be eligible for return unless they are defective or incorrect.

Third-Party Services

We may provide access to third-party tools, apps, payment gateways, or links. We do not control these third-party services and are not responsible for their content, accuracy, policies, or performance.
Any use of third-party tools or websites is at your own risk. Please review their policies before using their services.

Reviews and Customer Content

If you submit reviews, comments, photos, suggestions, ideas, or feedback to Maayel Jewellery, you agree that we may use, edit, publish, display, or share them for marketing, customer support, or website purposes.
You agree that your comments will not violate the rights of any third party and will not contain false, abusive, offensive, illegal, or harmful content.
We reserve the right to remove or edit any review, comment, or submission that we consider inappropriate, misleading, or harmful.

Privacy

Your submission of personal information through the store is governed by our Privacy Policy.
This may include your name, phone number, email address, delivery address, and order details, which are required to process and deliver your order.
Errors and Inaccuracies
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, offers, shipping charges, delivery times, or availability.
We reserve the right to correct errors, update information, cancel orders, or change product details at any time without prior notice, including after an order has been placed.

Prohibited Uses

You are prohibited from using the website or its content:

• For any unlawful purpose.
• To violate any laws or regulations.
• To infringe upon our intellectual property rights.
• To submit false or misleading information.
• To upload or transmit viruses or harmful code.
• To collect or misuse customer data.
• To spam, scam, phish, or abuse the website.
• To interfere with the security or functionality of the website.
We reserve the right to terminate your access to our website for violating these prohibited uses.

Limitation of Liability

We do not guarantee that your use of our website will be uninterrupted, secure, timely, or error-free.
All products and services are provided “as is” and “as available,” except where clearly stated by us.

Maayel Jewellery shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website, products, or services, including loss of data, revenue, profits, or business opportunity.

Our liability shall be limited to the maximum extent permitted by applicable law.

Indemnification

You agree to indemnify and hold harmless Maayel Jewellery, its owners, team members, partners, suppliers, service providers, and affiliates from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

Termination and Governing Law

If any part of these Terms is found to be unlawful, void, or unenforceable, that part shall be enforced to the fullest extent permitted by law, and the remaining sections shall continue to be valid and enforceable.
These Terms remain effective unless terminated by either you or us. If we believe you have failed to comply with these Terms, we may terminate your access to our website or services without notice. You will remain responsible for any amounts
due before termination.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, and any other policies posted on our website, form the entire agreement between you and Maayel Jewellery.

Any failure by us to enforce any right or provision of these Terms does not mean we waive that right or provision.
These Terms of Service shall be governed by and interpreted according to the laws of Pakistan.

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates on our website. It is your responsibility to check this page periodically. Your continued use of the website after changes are posted means you accept those changes.