Refund policy

Refund Policy

At Maayel Jewellery, every piece is carefully inspected before dispatch to ensure its quality, shine, and finishing.

7-Day Easy Return Policy

You may request a return or exchange within 14 days of receiving your order.

To be eligible, the item must be:

- Unused and unworn
- In its original condition
- Returned with its original packaging
- Free from any damage, scratches, or alterations after delivery

Free Exchange for Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, Maayel Jewellery will offer a free exchange or refund after reviewing the issue.

Please send clear photos or videos of the product within 24 hours of delivery so our team can verify the issue and resolve it promptly.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

- Used or worn jewellery
- Items damaged after delivery
- Customized or personalized products
- Products returned without original packaging

How to Request a Return or Exchange

To start a return or exchange, please contact us within 14 days of receiving your order.

You can reach us through:

Email: maayeljewellery@gmail.com 
Website: www.maayel.com
WhatsApp: +923268830882

Refund Processing

Once we receive and inspect the returned item, your refund will be processed within 7–10 working days.

For Cash on Delivery orders, refunds may be processed via bank transfer, Easypaisa, JazzCash, or another suitable method.

Customer Satisfaction

Your satisfaction is important to us. If you experience any issue with your order, our team will do its best to provide a smooth and fair resolution.

Thank you for choosing Maayel Jewellery, timeless pieces made for everyday elegance.